Customer Service
At NotActually.RED, we believe in keeping things simple, fair, and hassle-free—just like our products. Whether you ordered the wrong size, received a damaged item, or just want to leave a review, you’re in the right place!
✅ Wrong Size? No worries—we don’t do traditional returns, but we have a better solution.
✅ Damaged Product? We’ll take care of it.
✅ Love Your Order? Leave us a review and make our day!
✅ Need Something Else? We’re here to help.
For size exchanges, we also encourage you to Gift It Forward—learn more about how we turn mistakes into smiles. 😊
Select a tab below to get started!
Use this form, if your product is damaged.
We will review your request within 3 business days.
We appreciate every review—it helps us grow and keeps us motivated to create even more awesome products. Click the button below to leave us a ⭐⭐⭐⭐⭐ review on Google.
Use this form for all other requests regarding your order.
Customer Service FAQ
🔹 Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, processed securely through Stripe.
Can I cancel my order?
Since our products are made on-demand, orders go into production quickly. If your order hasn’t started processing yet, contact us ASAP via Facebook Chat, and we’ll see what we can do. We are talking about minutes here, and we can’t promise we’ll make it.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we may be able to update your address. Contact us immediately via Facebook Chat to check. Since we are talking about minutes here, we can’t promise we’ll make it.
🔹 Shipping & Delivery
❓ How much does shipping cost?
🚚 We offer flat-rate shipping of $10 on orders under $100 and free shipping on orders over $100.
❓ How long does shipping take?
🕒 Orders typically arrive within:
- USA: 5–10 business days
- Europe: 7–14 business days
- Rest of the world: 10–20 business days
❓ Will I receive tracking information?
📩 Yes! You’ll get an email with a tracking link once your order ships.
❓ Do you ship internationally?
🌍 Yes, we ship to most countries! If your location isn’t available at checkout, we may not support shipping there yet.
🔹 Returns & Exchanges
Can I return a product if I ordered the wrong size?
No need to return it! We believe in our Gift It Forward policy—keep the item and pass it along to someone who will love it.
Instead, we’ll give you a discount code to re-order the correct size. Submit a request using the form above.
What if my product arrives damaged?
If your order arrives with a defect, we’ll send a replacement free of charge. Submit a claim above with a photo of the issue.
Do you offer refunds?
Since our products are made-to-order, we don’t offer refunds. However, if something is wrong with your order, let us know—we’ll work with you to make it right.
🔹 Other Questions
I love my order! Can I leave a review?
Absolutely! Click here to leave a Google Review and help others discover NotActually.RED!
How can I contact customer support?
We don’t have phone support, but we’re happy to help via Facebook Chat. Or see our contact information page.
