How to Shop
At NotActually.RED, we strive to create a smooth, logical, and easy-to-understand shopping experience. From browsing to checkout, our process is designed to be as straightforward as possible. Whether you’re here for a statement piece or a practical upgrade, we’ve made sure that finding the right size and placing an order is hassle-free.
Step-by-Step Buying Process
Browsing and selecting products
Our shop is a small shop, so all products are currently accessible from the home page. All products we offer are available there.
1️⃣ Scroll & Explore
Simply scroll down the homepage to view our full selection of t-shirts, hoodies, hats, and beanies. Each product is displayed with an image, a fun name, and a short description.
2️⃣ Click for Details
See something you like? Click on the product to open its details page, where you’ll find:
✅ A short product story (because every piece has personality).
✅ Size guide links where needed—no more guessing.
✅ Color variations (which are never actually red).
✅ Pricing and Quantity
3️⃣ Selecting the Right Size
To avoid any surprises, check the size guide before adding a product to your cart. Each item has a size chart link where needed.
4️⃣ Add to Cart & Checkout
Once you’ve found the perfect product:
✔ Choose your size (and color, if you can trust the name).
✔ Click “Add to Cart.”
✔ When ready, proceed to checkout for payment & shipping details.
🛒 Adding to Cart & Checkout Process
Shopping at NotActually.RED is as easy as it gets—no confusing steps, just a smooth, logical process from cart to checkout. Here’s what to expect:
1️⃣ Adding a Product to Your Cart
Once you’ve found the perfect item:
✔ Choose your size (and color, if you dare to trust the name).
✔ Click “Add to Cart” to save the item for checkout.
When you do, a banner will show at the top of the page.
The Cart price and quantity button will update, with the litte orange circle displaying number of products. If you press the price button you will get a slide in meny for details. If you press the view cart button, you will see the content of your shopping cart in a new page.
The order steps are:
- Add to Cart
- View Cart
- Go to checkout page
- Fill in information and complete.
2️⃣ Reviewing Your Cart
Before placing your order, click on the cart icon 🛒 (top right corner) to:
✅ View your selected items.
✅ Adjust quantities if needed.
3️⃣ Entering Shipping & Payment Details
On the checkout page, simply:
✅ Fill in your shipping address.
✅ Choose your preferred payment method (Stripe for secure card payments).
✅ Review your order summary.
✅ Add discount coupon code if you have one.
4️⃣ Completing Your Purchase
✔ Click “Place Order” to complete your purchase.
✔ You’ll receive an order confirmation email with details.
✔ Once your order ships, you’ll get a tracking link via email.
💳 Payment Methods & Order Confirmation
At NotActually.RED, we keep payments secure, simple, and hassle-free. Here’s how it works:
1️⃣ Available Payment Methods
We currently accept:
✔ Credit & Debit Cards (processed securely via Stripe)
✔ Other Secure Payment Options (depending on availability in your region)
All transactions are encrypted & secure, so you can shop with confidence.
2️⃣ Order Confirmation
Once your payment is processed:
✅ You’ll receive an order confirmation email with your purchase details.
✅ Your order will be sent to production and prepared for shipping.
✅ When it ships, you’ll get a tracking link via email.
✅ That’s it! Your order is on its way. 🎉
If you need help, check our Support Page for assistance with sizes or damaged products.
🚚 Shipping & Delivery Information
At NotActually.RED, we aim for a smooth and hassle-free shipping experience. Here’s everything you need to know about how your order gets to you.
1️⃣ Where Do We Ship?
We currently ship to most countries worldwide, including:
✔ United States
✔ Europe
✔ Canada, Australia, & More
If your location isn’t listed at checkout, we may not ship there yet.
2️⃣ Shipping Methods & Costs
✔ Flat Rate Shipping: $10 on all orders under $100
✔ Free Shipping: For orders over $100
3️⃣ Estimated Delivery Times
Since we use on-demand production, shipping times may vary:
📦 United States: 5–10 business days
📦 Europe: 7–14 business days
📦 Rest of the World: 10–20 business days
🚀 We make every effort to get your order to you as fast as possible!
4️⃣ Order Tracking
Once your order ships, you’ll receive an email with a tracking link.
✔ Track your order online at any time.
✔ If you have issues, check our Support Page.
5️⃣ Customs & Import Fees
For some international orders, customs fees may apply. These are set by your country and are not included in our pricing.
✅ That’s it! Your order is on its way. 🎉
If you have questions, check our Support Page.
Size Guides
We know that getting the right fit is important, so we’ve included size guides on product pages where needed. Make sure to check the measurements before ordering to get the perfect fit!
🔄 Return & Exchange Policy Summary
At NotActually.RED, we believe in keeping things simple, fair, and fun—even when it comes to returns and exchanges. To be able to keep returns at a minimum to save transportation, our return policy might be a slight different. Either way, we will strive to make you a happy customer.
1️⃣ Wrong Size? No Problem!
Since we use on-demand production, we don’t do traditional returns—but we’ve got a better solution!
✔ Gift It Forward – Keep the item and give it to a friend.
✔ Get a Discount Code – We’ll send you a discounted replacement offer so you can order the right size.
➡ Need to request a size exchange? Submit a request on our Support Page.
2️⃣ Received a Damaged Product?
Oops! If your item arrives damaged, let us know ASAP.
✔ Submit a claim within 7 days with photos of the defect.
✔ We’ll send you a free replacement—no need to return the damaged item.
➡ Report a damaged item here: Support Page
3️⃣ Refunds & Cancellations
Since our products are made on-demand, we can’t offer refunds once an order is in production. However:
✔ If your order hasn’t started processing yet, we may be able to cancel it—contact us ASAP.
✔ If there’s a major issue, reach out, and we’ll work with you on a solution.
✅ That’s it! Hassle-free solutions, no unnecessary returns. 🎉
Have an issue? Get help fast on our Support Page.